STORE POLICY AND Q&A'S
PRIVACY & SAFTEY / CUSTOMER CARE
Hey Brown Girl is committed to protect and respect the privacy of all the information offered by our customers. We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order). This includes the name, address, email address and phone number of the intended recipient(s). We can promise that all of the personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned.
The ways and principals we collect our customers' information:
•To use technologies that allow us to track general user-traffic patterns
We also automatically receive and record information from our servers and from your browser, including the time of your visit to pages on our site and information about pages you visited. The information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
•To invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media.
Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.
•To maintain the confidentiality of your personal information and it will be used only to support your customer relationship with www.heybrowngirl.shop
•To use third-party web beacons from Google! to help analyze where visitors go and what they do while visiting our website Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google!
•To change the operation of our service according to our customers’ requirements
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by emailing us. Please do not email your credit card number or other sensitive information.
DELIVERY
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 7-14 business days.
When will I get my order?
Due to Covid-19, our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
If the shipping address was correct, and the package wasn't left at the post office, send us an email with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS / SHIPPING
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Tip: Check out Printful's production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
RETURNS
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by emailing us.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by emailing us within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
PAYMENT METHODS
Credit / Debit Cards